My mission to bring a new approach to the way we communicate with each other in healthcare began after spending 16 years as a healthcare administrator coupled with an experience in the healthcare system on a very personal level.
While I loved the impact I had throughout my career in health administration, there seemed to be a common underlying theme in all the organizations in which I worked: an underlying tone of tension, frustration, and internal competition for whose needs would get met. I honestly accepted this underlying tone as “just the way it was”, until I realized that this tone had a direct impact on the patient.
An unexpected turn in life forced me to expand my perspective and witness this underlying tone from a patient’s viewpoint. Throughout my personal experience as a mother to a child with a life limiting disease, who lived in the NICU for 5 months, I witnessed the healthcare system from a completely different perspective. It was then that I realized that the patient is not immune to the tension and frustrations I experienced in my career.
It’s this experience that drove my hunger to find a solution and a different, more fulfilling and effective way to function in healthcare. It was also this experience that drives my passion for helping the individuals who make up the healthcare team be a more fulfilled and balanced version of themselves, work closer and more honestly as a team and form a greater connection through communication.
